Shipping policy

Shipping Policy

Effective Date: July 21, 2026

At Mustard Seed Mercantile, every order is carefully handcrafted, prayed over, and packaged with care before it leaves our hands. As a small business, we truly appreciate your patience and support!

Processing Time

Most orders are processed within 3–5 business days.

Please note:

  • Processing time is separate from shipping time.

  • During holidays, product launches, or periods of high order volume, processing may take a little longer.

  • Handmade and made-to-order products may require additional preparation time.

If your order will experience a significant delay, we'll contact you using the email address provided with your order.

Shipping Methods

We currently ship through trusted carriers such as:

  • USPS

  • UPS (when applicable)

Shipping options and estimated delivery times are displayed during checkout.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight

  • Package size

  • Shipping destination

  • Selected shipping method

From time to time, Mustard Seed Mercantile may offer free shipping promotions or special shipping discounts.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email that includes your tracking information.

Please allow up to 24 hours for tracking updates to appear after your package has been scanned by the carrier.

Delivery Estimates

While we strive to ship orders promptly, delivery times are estimates only.

Shipping carriers may experience delays due to:

  • Severe weather

  • Holidays

  • High shipping volume

  • Carrier operational delays

  • Other circumstances outside our control

Mustard Seed Mercantile cannot guarantee specific delivery dates once a package has been handed to the shipping carrier.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order.

If an incorrect or incomplete address is provided:

  • We may contact you if we're able to identify the issue before shipping.

  • If the package has already shipped, we cannot guarantee recovery or rerouting.

  • Additional shipping charges may apply if the package must be reshipped.

Mustard Seed Mercantile is not responsible for packages delivered to an address provided incorrectly by the customer.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe your package has been lost or stolen, we recommend:

  1. Checking around your property and with neighbors.

  2. Contacting your local post office or shipping carrier.

  3. Filing a claim directly with the shipping carrier if applicable.

While we'll gladly assist where we can, Mustard Seed Mercantile cannot guarantee refunds or replacements for packages marked as delivered.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged product(s)

  • Photos of the shipping box and packaging

  • A brief description of the damage

We'll review the situation and work with you to provide an appropriate resolution, which may include a replacement, store credit, or refund.

International Shipping

At this time, Mustard Seed Mercantile ships within the United States only.

If international shipping becomes available in the future, this policy will be updated accordingly.

Questions?

If you have any questions about your shipment or need assistance with an order, please reach out through our Contact page. We're always happy to help!

Thank you for supporting Mustard Seed Mercantile. Your support allows us to continue creating handcrafted, faith-inspired products with purpose and care.