Refund policy

Return & Refund Policy

Effective Date: July 21, 2026

At Mustard Seed Mercantile, every product is handcrafted with care, prayer, and attention to detail. We want you to be happy with your purchase, and we strive to make our return process as simple and transparent as possible.

Returns

If you are not completely satisfied with your purchase, you may request a return within 14 days of the delivery date.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging whenever possible.

  • Proof of purchase or your order number is required.

Customers are responsible for all return shipping costs unless the return is due to our error or the item arrived damaged or defective.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the item

  • Photos of the shipping box and packaging

  • A brief description of the issue

If approved, we will provide an appropriate resolution, which may include a replacement, store credit, or a full refund.

Order Cancellations

Orders that have not yet been fulfilled may be canceled within 24 hours of being placed.

After 24 hours, or once an order has entered production, packaging, or has been shipped, it can no longer be canceled.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow several business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective item.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

  • Used or burned candles

  • Personalized or custom-made items

  • Gift cards

  • Clearance or final sale items (if applicable)

Return Shipping

Customers are responsible for safely packaging returned items.

Mustard Seed Mercantile is not responsible for items that are lost or damaged during return shipping. We recommend using a shipping service that provides tracking.

Questions?

If you have any questions about returns, refunds, or cancellations, please contact us through the Contact page on our website. We're always happy to help and will do our best to make things right whenever possible.

Thank you for supporting Mustard Seed Mercantile. We truly appreciate your trust and your support of our small business.